01Introduction
Ðe Pankaj Mindhood, operated by MPower Mindset Transformation Academy (“Mindhood”, “we”, “our” or “us”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, register for our programs, purchase our services, attend sessions, subscribe to communications or interact with us through any of our platforms.
This policy applies to all our services, including mindset transformation programs, workshops, masterclasses, coaching, digital products, educational resources, memberships, corporate training, events and future offerings.
02Information we collect
Depending on how you interact with us, we may collect the following information:
Personal information
- Full name
- Email address
- Mobile number and WhatsApp number
- City, location or country, where relevant
- Professional or organisational details, where applicable
Purchase and transaction information
- Programs or services purchased
- Payment status, transaction references and purchase history
- Billing information required for transactions
Payments may be processed by third-party payment providers. We do not intend to collect or store your complete payment card details, banking passwords, UPI PINs or other confidential payment credentials.
Program and communication information
- Registration details and preferences
- Session attendance and participation records
- Questions, feedback, reviews and testimonials you voluntarily provide
- Messages sent to us through email, WhatsApp, forms, community platforms or other communication channels
- Support requests and communication preferences
Technical information
When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, referral source and website usage data. Cookies and similar technologies may be used where applicable.
We do not intentionally seek sensitive personal information unless it is necessary for a specific, clearly explained purpose and handled in accordance with applicable law.
03How we use your information
We may use your information to:
- Register you for programs, workshops and events.
- Process payments and maintain transaction records.
- Provide access to purchased services, learning resources and communities.
- Send purchase confirmations, session schedules, reminders and important service updates.
- Respond to questions, feedback and support requests.
- Administer attendance, participation, program delivery and customer records.
- Recommend relevant programs or services where permitted.
- Send promotional communications where the required consent or other lawful basis exists.
- Improve our website, services, learning experiences and customer support.
- Prevent fraud, misuse, unauthorised access and abuse of our services.
- Meet legal, accounting, tax, regulatory and other legitimate obligations.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted by applicable law.
04WhatsApp, email and other communications
We may use WhatsApp, email, SMS, telephone or other communication channels to communicate with you.
Service-related messages may include payment confirmations, program access details, session schedules, reminders, rescheduling notices and support communications.
Promotional messages about new programs, offers, events and services will be sent in accordance with applicable consent and communication requirements.
You may opt out of promotional communications at any time by using the available unsubscribe mechanism or contacting us directly.
Where a messaging platform or communication provider processes your information, its own privacy policy and terms may also apply.
05Consent and your choices
Where consent is required, we will request it through an appropriate affirmative action, such as selecting a consent checkbox or submitting a form after being provided with relevant information.
You may withdraw consent for activities that rely on your consent, subject to applicable legal requirements and the consequences explained at the time of withdrawal.
Withdrawing consent does not affect processing lawfully carried out before withdrawal. We may retain or process certain information where permitted or required by law, or where another lawful basis applies.
You may choose not to provide certain information. However, this may prevent us from registering you, processing a purchase or delivering a requested service.
08Group sessions and community platforms
Some Mindhood programs may include group discussions, online meetings, community groups or collaborative exercises.
Information shared in a group may be visible to other participants. For example, your name, profile photograph, messages or contributions may be visible in a WhatsApp group or online session.
We encourage participants to respect one another’s privacy. However, we cannot guarantee that other participants will keep all shared information confidential.
Please avoid sharing passwords, financial credentials, highly sensitive personal information or information you would not want other participants to see.
09Session recordings, photographs and testimonials
Certain sessions may be recorded for educational delivery, participant access, quality review or other purposes disclosed before recording.
Where a recording captures identifiable participants, we will provide appropriate notice and obtain consent where required by applicable law.
We will seek appropriate permission before using identifiable participant photographs, testimonials, personal stories or recordings for advertising, public promotion or other unrelated purposes where required.
You may decline promotional use of your identifiable content without affecting your access to a purchased service, unless a specific use is an essential and clearly disclosed part of that service.
10Confidentiality of coaching and personal disclosures
Mindhood programs may involve discussions about personal experiences, thoughts, emotions, behaviour, relationships or professional challenges.
We treat such information with care and limit its use to the relevant service and other lawful purposes.
Please understand that Mindhood’s services are not automatically subject to the same legal confidentiality or professional privilege rules that may apply to certain regulated healthcare or legal relationships.
We do not encourage participants to share sensitive details in group sessions or public communication channels.
11Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, dispute resolution, security and legal or accounting obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.
Some records may need to be retained for a longer period where required by law or necessary to establish, exercise or defend legal claims.
12Data security
We use reasonable technical, organisational and operational safeguards intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These safeguards may include access restrictions, account security, controlled sharing of records and the use of service providers with appropriate security measures.
No website, digital platform or electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we will take appropriate steps to address incidents in accordance with applicable law.
If a personal data breach occurs, we will take appropriate action and provide notifications where required by applicable law.
13International data processing
Some of our service providers may store or process information outside India.
Where personal information is transferred internationally, we will take steps required by applicable law and use appropriate safeguards where applicable.
The privacy practices of third-party platforms may also be governed by their own terms and policies.
14Your privacy rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction or updating of inaccurate or incomplete information.
- Request erasure of personal information that is no longer necessary or that must be erased under applicable law.
- Withdraw consent where processing is based on consent.
- Raise a grievance or privacy-related concern.
- Nominate another person to exercise applicable rights in circumstances permitted by law.
Some information may need to be retained where required by law or where another lawful basis permits retention.
To exercise your rights, contact us using the details in the Contact Us section below. We may need to verify your identity before acting on a request.
15Children’s privacy
Our services are primarily intended for adults unless a particular program explicitly states otherwise.
Where a service is offered to children or involves processing a child’s personal data, we will apply the consent and other safeguards required by applicable law.
We do not knowingly collect children’s personal information in violation of applicable legal requirements. If you believe a child has provided personal information without the required authorisation, please contact us.
16Third-party websites and services
Our website, emails or communications may contain links to third-party websites, platforms or services.
We do not control the privacy practices of those third parties and are not responsible for their independent policies or activities.
We encourage you to review the applicable privacy policy before submitting information to any third-party service.
17Changes to this privacy policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal obligations.
The revised version will be published on our website with an updated “Last Updated” date. Where required by law, we will provide additional notice or seek consent for material changes.
Your information will be handled in accordance with the applicable policy and legal requirements.
18Contact us and privacy grievances
For privacy questions, requests, complaints or concerns, contact:
- Brand
- Ðe Pankaj Mindhood
- Operating entity
- MPower Mindset Transformation Academy
- director@pankajmindhood.com
- Phone / WhatsApp
- +91 90750 61166
- Website
- www.pankajmindhood.com
- Postal address
- H1002, Madhuwanti Society, Nanded City, Sinhgad Road, Pune 411068, Maharashtra, India
Please include sufficient details for us to understand and respond to your request. We may contact you to verify your identity or seek clarification.
We will handle privacy requests and grievances within the timelines prescribed by applicable law.
By using our website or services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular processing activity, that consent will be obtained separately through an appropriate mechanism.
Last Updated: 9 October 2026